Frequently Asked Questions
Everything you need to know about our luxury apparel and services.
What materials are used in Lingua Franca garments?
We pride ourselves on using 100% ethically sourced cashmere and organic cotton. Each piece is hand-stitched by skilled artisans to ensure the highest quality and durability.
How long does shipping take for custom orders?
Customized embroidery orders typically take 2-3 weeks to process before shipping. Standard ready-to-wear items are usually dispatched within 3-5 business days.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by destination and will be calculated at checkout.
What is your return policy?
We accept returns on unworn, unwashed items with original tags within 30 days of delivery. Please note that custom-embroidered pieces are final sale and cannot be returned.
How should I care for my cashmere sweater?
To maintain the longevity of your garment, we recommend professional dry cleaning or hand washing in cold water with a mild detergent and laying flat to dry.
Can I request a custom phrase for embroidery?
Absolutely! We love bringing your ideas to life. Use our 'Custom' tool on the product page to submit your preferred text, font, and thread color.